Ruben Leroy
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It's very usefull and has properly improved itself with the updates so that the most common bugs and problems are not present anymore. Though the app has good and bad moments, payments fail on regular basis. The scanner needs improvement.
2 people found this review helpful
ING Belgium NV
April 15, 2024
Thank you Ruben, We will take this feedback for in the future. Kind regards
White Rabbit
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App stopped working, and even online on a computer I can't make payments... After a long search to file complaint, one suggesting to download the app, another telling me "easy" steps to file complaint, NOT! Needing my account details to file complaint, which I can't reach, cause the stupid app doesnt work! It took me a very long time to figure out how and where to file complaint, so I'm doing it this way.
1 person found this review helpful
ING Belgium NV
March 25, 2024
Sorry to read that you are not satisfied with our app. Unfortunately, we are currently experiencing technical difficulties. Our IT teams are aware of this and are making every effort to fix this breakdown as soon as possible. We thank you for your understanding and apologise for the inconvenience suffered.
Peter A
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Refuses to open, claiming internet not available. No other app has this problem. Some solutions suggested online, but they don't work. Basically junk at the moment.
ING Belgium NV
May 6, 2024
We're sorry to hear about your experience Peter. We invite you to reinstall the App. and to try again. Otherwise, we invite you to contact our Helpdesk on 02 464 60 02. Our services are available Monday to Friday from 8.00 am to 6.00 pm and Saturday from 9.00 am to 5.00 pm. Have a nice day.