Stress control is a life skill that will help keep the medical costs down, reduce turnover, improve relationships, reduce errors, reduce accidents and dramatically improve customer perceptions of service competency. Show a customer how stressed you are and you'll raise their anxieties about your competency to do the job.

Numerous research studies show that 75% to 90% of all visits to primary care physicians are for stress related issues. Stress also intensifies symptoms and slows recovery.

In this eBook you'll learn the common stressors to notice in your work environment. You'll also be provided with a list of stressors in other areas of your life. You'll learn the mental, emotional, and physical signs of stress. You'll also learn the five phases of the stress response process and several coping methods effective in each phase. And, you'll develop a personal "stress control plan" to fit your exact needs.

The purpose of this ebook is to provide the knowledge to:

- Identify sources of work-related stress
- Recognize the signs and symptoms of stress
- Build buffers that help reduce the power of stress
- Understand the stress response process
- Create effective coping strategies for each stage in this process
- Use this process to guide you when you develop a stress control plan of action