Table of Contents

Preface
Part 1. Dimensions of Human Services Management
1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century - Rino J. Patti
2. General Themes in the Evolution of Human Services Administration - Michael Reisch
3. Human Services Administration and Organizational Theory - Yeheskel Hasenfeld
4. The Structure and Financing of Human Services Organizations - Leon Ginsberg and Margaret Gibelman
5. What Human Services Managers Do and Why They Do It - David Menefee
Part 2. Managing for Performance
6. Organizational Climate and Culture and Performance in the Human Services - Charles Glisson
7. Leadership and Performance in Human Services Organizations - Thomas Packard
8. Managing for Service Outcomes: The Critical Role of Information - John Poertner
9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment - Dick Schoech
Part 3. Developing and Empowering Staff and Volunteers
10. Motivating Work Performance in Human Services Organizations - Diane Vinokur-Kaplan
11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts - Michàlle Mor Barak
12. Managing Human Resources: Administrative Issues - Peter J. Pecora
13. Supervision, Development, and Training for Staff and Volunteers - Karen M. Hopkins
14. Managing for Diversity and Empowerment in Human Services Agencies - Alfreda P. Iglehart
Part 4. Developing and Managing Programs and Resources
15. Managing the Planning Process - Michael J. Austin and Jeffrey R. Solomon
16. Program Planning and Management - Lawrence L. Martin
17. Confronting Fundraising Challenges - Armand Lauffer
18. Nonprofit Boards: Developing and Managing a Vital Resource - Sheldon R. Gelman
19. Managing Financial Resources - Mark Ezell
Part 5. Leadership in the Agency Environment
20. Agency-Environment Relations: Understanding External and Natural Environments - Hillel Schmid
21. Building Community Partnerships and Networks - Catherine Foster Alter
22. Policy Advocacy and Lobbying in Human Services Organizations - Jennifer E. Mosley
Part 6. Looking to the Future: Practice Trends and Management Education
23. Practitioners' Views on the Future of Human Services Management - Gary Bess
24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education - Richard Hoefer
Index
About the Editor
About the Contributors