BLUETTI AC500 + B300/B300S | Home Battery Backup

FAQS

• Q1: What is the output power of AC500?

  A:

  
  4,500W Max. with 1*B300S
  5,000W Max. with 2*B300S or more
  3,000W Max. with 1*B300
  5,000W Max. with 2*B300 or more.

• Q2: How many B300 packs can be connected to AC500？

  A:

  4

• Q3: How many B300S packs can be connected to AC500？

  A:

  6

• Q4: Can B300S and B300 be mixed?

  A:

  Yes. 4 packs in total.

• Q5: Can I use AC500 alone?

  A:

  No, it's 100% modular and needs to team with B300S/B300 to get its job done.

• Q6: What is the max charging power of AC500?

  A:

  
  1. 3,000W max. with 1*B300
  2. 5,000W max. with 2*B300 or more
  3. 4,500W max. with 1*B300S (PV+AC)
  4. 8,000W max. with 2*B300S or more (PV+AC)

• Q7: Can I use other brands' batteries?

  No, AC500 is compatible with B300S or B300 ONLY.

• Q8: What is the power consumption of AC500 when it's off/on?

  1. 11W when AC500 is on, DC and AC are off;
  2. 30W when AC and DC are on.

• Q9: Do I need an extra cable to connect B300 and AC500?

  Yes, P150D to P090D is required, you may order it separately in BLUETTI Store.

• Q10: What is the difference between B300S and B300?

  1) Current capacity: 130A for B300S while 75A for B300.
  2) ONLY B300S features the automatic heating function.
  3) Solar input: 500W for B300S while 200W for B300.

• Q11: How does the heating function work?

  When the temperature is below 0℃, the battery will be automatically heated once AC or PV charging is activated (input power＞400W).

• Q12: Is AC500 compatible with AC300's fusion box?

  Yes.

• Q13: How to connect AC500 to the main panel?

  Low Voltage Area: Match the transfer switch and smart home panel to the main panel.
  High Voltage Area: Match the transfer switch to the main power box.

• Q14: Can fusion box connect with AC500 and AC300 simultaneously?

  Not recommended.

• Q15: What is the maximum power of AC500 when using the fusion box?

  1) 7,200W when connected with P030A
  2) 10,000W when directly connected to the distribution box.
  Note: The split phase function is only available for US Version.

• Q16: Is there a UPS function when using fusion box?

  No, but we do have EPS (emergency power supply).

• Q17: What is the switching time of the UPS?

  20ms.

• Q18: Can I use third party solar panels to charge AC500?

  Yes, the solar panels must meet the following conditions:
  1) Total voltage:12-150V
  2) Total power: 3000W max.
  3) With MC4 connectors

• Q19: Can I use rooftop solar panel to charge AC500?

  Yes, but please note that your solar roof must meet:
  1. No micro-inverter
  2. Open circuit voltage 12-150V
  3. With MC4 connectors
  Note: When OCV exceeds 150V, you may use BLUETTI D300S* to step down the voltage to achieve solar charging.

• Q20: Does AC500 support charging and discharging at the same time?

  Yes.

• Q21：How long will AC500 run my device?

  Running time = battery capacity x DoD x η ÷ device rated power DoD: Depth of Discharge, η: local inverter efficiency. For AC500, both DoD and η are 90%. If you run a 1,000W microwave oven with a AC500 + B300S combo, the running time will be 3,072Wh × 90% × 90% ÷ 1,000W ≈ 2.5 hours
  Note:
  1) This formula doesn't apply to inductive loads with compressors, such as refrigerators, air conditioners, etc.
  2) The above data is for reference ONLY.

• Q22: Is AC500 waterproof?

  No, please keep it in a dry place.

• Q23: Can I use the fusion box in high voltage areas?

  No.

• Q1: How does the Bluetti subscription work?

  The Bluetti subscription allows you to pay a monthly fee for your AC180 Solar Portable Power Station. You can cancel whenever you like and return your AC180 Solar Portable Power Station with no hidden fees. We send you a shipping label (return costs on us), and you return your AC180 Solar Portable Power Station in the original packaging.

• Q2: What’s included with the Bluetti subscription?

  The Bluetti subscription includes a brand new or like-new AC180 Solar Portable Power Station (normally a $999 product to purchase) and a warranty for as long as you keep your Bluetti subscription for any issues that may arise, with the exception of user error or gross negligence.

• Q3: Is this the same as financing or a rent-to-own program?

  This is not a rent-to-own program. When you cancel your Bluetti subscription, you are required to return your AC180 Solar Portable Power Station. The goal of the program is to provide ongoing value through a variety of benefits as well as new future products, not to create more options to buy a AC180 Solar Portable Power Station.

• Q4: Can I cancel anytime? Are there any hidden fees?

  Yes, you can cancel your Bluetti subscription at any time. No contract, hidden fees, or gotchas. We cover the return shipping label as well.

• Q5: What if I want to upgrade my BLUETTI AC180?

  This is not a rent-to-own program, as our Bluetti subscription includes flexibility, service components, future upgrade opportunities, and a lifetime warranty. However, you may still contact us if you are interested in purchasing your AC180 Solar Portable Power Station, as we are often able to create an option where a portion of your monthly payments to-date can be applied as a discount against the listing price.

• Q6: What if the BLUETTIE AC180 is damaged?

  Please contact us as soon as possible. We will work with you to evaluate the cause, and with the exception of intentional, excessive, or grossly negligent damage, we will ship you a new product or component and cover shipping fees in both directions. Depending on the degree of user fault, you may be charged for replacement components, parts, or shipping fees. If you’d like further assistance, feel free to contact us at support@fragile.co.

• Q7: How do I track my order status?

  Updates are sent to the email address you used to sign up. This includes: order in review, order approved, tracking number received (at which point you can opt for additional delivery status updates), out for delivery, and order delivered. Text messages are also sent for the initial order request and delivery of your package. If you’d like further assistance, feel free to contact us at support@fragile.co.