At burotic, we know that you want to receive your order as quickly as possible. That’s why we process all of our orders within 24 to 48 hours. The delivery usually takes between one (1) and seven (7) business days after your order has been shipped.

If you have any questions about our shipping times, please contact us by phone at 1-844-287-6842 or by email at support@burotic.com.

Unfortunately, at the moment, we only ship in Canada & United States.

We are working very hard to offer delivery to other countries. We will keep this page updated on the latest countries we can deliver to.

If you have any questions about our shipping options, please contact us by phone at 1-844-287-6842 or by email at support@burotic.com.

Yes, but there are exceptions.

All of our products come with a tracking number when they ship, so you can track where they are in real-time.

If you have any questions about your order, feel free to contact us by phone at 1-844-287-6842 or by email at support@burotic.

We are really sorry to hear that! Please send us a picture of the damaged item(s) in question at support@burotic.com so that we can arrange a free replacement as quickly as possible.

If you believe the product you received is incomplete or defective, please contact us at support@burotic.com with photos/videos of the product in question. We will get back to you with the best possible solution.

If you believe the product you received is incomplete or defective, please contact us at support@burotic.com with photos/videos of the product in question. We will get back to you with the best possible solution.

We are very confident that you will be satisfied with your purchase. If this is not the case, please contact us by phone at 1-844-287-6842 or by email at support@burotic.com to let us know that you would like to make a return. Please be sure to mention your order number and the email address that you used during checkout.

Please contact us by phone at 1-844-287-6842 or email us at support@burotic.com. We'll figure out the issue and send you a replacement part if necessary. Don't worry; we will cover all any shipping fees for replacement parts.

Please contact us by phone at 1-844-287-6842 or email us at support@burotic.com. We will be able to offer you the best possible solution. Note that most parts can be changed individually concerning the Aspire frame, such as the handset, the control box, or even the wires.

We offer a 1-year warranty on our accessories. If you encounter any manufacturing defects or feel that your product does not function as promised, please contact us at support@burotic.com with a picture and/or video attached to the email. We will figure out what the problem is. If we cannot fix the issue, we send you a replacement part.

*Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is not transferable.

Obviously! It can happen that sometimes we make purchases and after thinking twice about it we realize that it was not such a good choice for many reasons.

We offer you the option of cancelling your order as long as your order isn't shipped.

The reason for this short delay is that as soon as your order is placed, we start working on it to ship it to you, and therefore you can receive it as quickly as possible.

If you have any questions, please do not hesitate to contact us by email at support@burotic.com.