The nature of my items is that they are breakable and often heavy. They do not react well to repeated travel and the heavy items are expensive to ship. I sell worldwide which involves Customs in your country when you buy and my country if you were to return. It is therefore impractical / impossible to have a blanket policy allowing returns.
However if you wish to make a return please contact me and we can resolve the issue, particularly if you are in UK or Europe as postage is easier and customs are not involved.